IMPORTANT NOTICE OF NON-AFFILIATION
Cerebrum LLC (cerebrum.com) is not affiliated with Cerebrum IQ / My IQ (the IQ-testing subscription provider). We do not operate their website, we cannot access their billing system, and we cannot cancel or refund subscriptions on their behalf. If you intended to reach Cerebrum IQ / My IQ, please use their official support channels.
We have received numerous misdirected complaints from consumers; we cannot verify those claims because we are not the merchant and do not control their systems.
If you are contacting us because you see charges you do not recognize or believe are unauthorized, the most direct way to stop further charges is typically to contact your bank or credit-card issuer and ask about blocking further recurring charges and disputing the transactions.
If you want to file a complaint or report suspected deceptive business practices, these are official/public channels that may help you document the issue:
- Better Business Bureau (BBB) business profile / complaint portal for Cerebrum IQ: https://www.bbb.org/us/fl/brandon/profile/diagnostic-testing/cerebrum-iq-inc-0653-90452228
- U.S. Federal Trade Commission (FTC) fraud reporting: https://reportfraud.ftc.gov/
- Find your State Attorney General (consumer protection): https://www.naag.org/find-my-ag/
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